Knowledge Base, Self-Service Support

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How soon can I collect my winnings?

Winnings less than $600 USD are credited to your LottoGopher account within 24 hours. At that point you can elect to cash in by having a check sent to you or your winning balance credited to the credit card you used.

Winnings over $600 require a pay out from a regional State Lottery office and must be collected in person by our representative on your behalf. You may also opt to have any ticket exceeding $600 to be handed over to you personally to collect. If you request that we handle this for you, please allow up to five business days before we send you a check in your name for these winnings.

To request payment from your winnings balance, visit the "Membership & Subscriptions" link in your user account. 



Under "Cash Balance", you will see a "Cash Out" button under the Payment column. Clicking on this will popup a "Payment Request" window where you will enter the requested amount. Clicking on "Request Payment" will issue a credit to the card you used to make your purchase, or a check will be mailed to you within 48 hours.



If you win the jackpot, arrangements will be made to immediately transfer your ticket directly to you- our representatives will meet with you in person within 24 hours to securely transfer your ticket into your possession.

Click below to watch a brief training video:

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