Knowledge Base, Self-Service Support

Support Center

Can I remove my ticket from playing in a group or switch to a different group?

Yes, you can.

Start by clicking ‘Login” on the LottoGopher home page and entering your email address and password.

login

From your account screen, click on "My Tickets"

my-tickets

A list of all of your active tickets will appear.  For each of your active tickets, you can see the lottery games you are playing, your numbers, the draw date and whether your ticket is being played solo or in a group.

To remove an active ticket from group play, click the “View” button next to the ticket you want to remove from group play.

view-tickets

A pop-up window appears to show the ticket information.  To remove that ticket from playing in that group, click on the red “Remove From Group” button. 
 remove-group

You will then be returned to your Active tickets page.  The ticket you removed from group play will now show as a “Solo” ticket.

You can now leave the ticket to play as or you can add the ticket to a different group by clicking the “View” button again and following the steps to choosing a new group.

view-ticket

Please note: You can add a ticket to a group, remove a ticket from a group or a switch ticket to a different group up to 4 hours prior to the drawing.

Click below to watch a brief training video:

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